Refund policy

Refund & Return Policy

We want you to be satisfied with your purchase. Because we sell consumable and personal-use products, some items cannot be returned for health and safety reasons. Please read this policy carefully.

30-Day Return Window You have 30 days after receiving your item to request a return on eligible products. To be eligible, your item must be unused, unopened, and in its original packaging with any seals intact. You'll also need the receipt or proof of purchase.

Non-Returnable Items For health and safety reasons, the following cannot be returned once opened or used: e-liquids, disposable vapes, nicotine pouches, and any product with a broken manufacturer seal. We also cannot accept returns on sale items or gift cards.

Defective or Damaged Items Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. Defective hardware may be exchanged within 7 days of delivery. We will evaluate the issue and make it right.

How to Start a Return Email us at support@nwvapesupply.com to request a return. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Returns should be sent to:

NW Vape Supply Co. 17901 Bothell Everett Highway Mill Creek, WA 98012 United States

Refunds We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval and you haven't received your refund, contact us at support@nwvapesupply.com.